STAT Telemedicine & Walk-In Privacy Policy & Terms and Conditions

Last Updated: 04/10/2025

Introduction:

STAT Telemedicine & Walk-In (STAT) privacy statement recognizes the value of privacy of the community members and its guests. This privacy notice provides more specific information on how the STAT Telemedicine & Walk-In text messaging service collects and processes your personal information. The notice applies to our practices for gathering and disseminating information related to STAT Telemedicine & Walk-In text messaging service (“we”, “us”, or “our”) and is meant to provide you an overview of our practices when collecting and processing personal information.

Information We Collect

A. Personal Information We Collect:

We collect personal and service-related information from users when they interact with our website, services, or SMS communications. This includes:

• For SMS subscribers: Phone numbers and SMS opt-ins.
• We import personal information from STAT systems and sources. The information includes: First and last name and Phone number.

B. We collect personal information in the following circumstances:

• Direct Collection, when you provide information by responding to text messages.
• From STAT sources, when we import your contact information from other STAT systems and sources, such as electronic medical records.
• Automated Processes, when the platform gathers information as you interact with our service.
• To communicate with you, including via SMS for service updates, appointment reminders, and customer support (if you opt in).

How We Use Your Information

We use the personal information we collect to communicate with you regarding STAT operations and services, such as:

• Public Health and Safety, to ensure your well-being or the well-being of others.
• Updates, to keep you informed of important dates or activities specific to your relationship with STAT.
• Promotional Activities, to share opportunities that may be of interest to you, incentives, discounts, and offerings through a variety of STAT services.
• We are committed to safeguarding your personal information. Your personal information is never shared without your consent, except as required by law or for essential services. We do not share your personal information with third parties for marketing purposes. We may share your information with trusted service providers and vendors to complete transactions, facilitate SMS communications, and provide necessary services.

SMS TERMS OF SERVICE

By opting into SMS notifications through a web form or any other medium, you agree to receive text messages from STAT Telemedicine & Walk-In. These messages may include follow-ups and appointment reminders. See our privacy policy at Privacy Policy & Terms and Conditions – The Stat Clinic. Message frequency varies. Message and data rates may apply. Message HELP for help. Reply STOP to any message to opt out.

A. Opt-In Disclosure:

By opting into SMS, you acknowledge and agree to the following:

• You consent to receive SMS messages from STAT Telemedicine & Walk-In as described above.
• Message & data rates may apply.
• Message frequency may vary.
• You can opt-out of SMS communications by replying “STOP.”
• You can get help by replying “HELP” Alternatively, help can be obtained directly from us at (www.theSTATclinic.com.)

B. Help and Opt-Out Messages:

HELP Message: If you text HELP, you will receive the following message: “Thank you for contacting STAT Telemedicine & Walk-In. You can find help online at www.theSTATclinic.com.”

STOP Message: If you text STOP, you will receive the following confirmation message: “You will no longer receive messages from STAT Telemedicine & Walk-In. To opt back in at any time reply START.”

Cookies

STAT does not use cookies in text messaging services. However, if you interact with our website, cookies may be used to enhance user experience and track preferences.

Who We Share Your Data With

We do not sell or rent your personal information. We require our service providers to keep your personal information secure and do not allow them to use or share your personal information for any purpose other than providing services on our behalf.

How Long We Retain Your Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy notice or as required by law. Opt-out preferences and message content are stored for a limited period to maintain compliance and improve service.

What Rights You Have Over Your Data

If you wish to unsubscribe from text messages for a campaign, you can reply with words such as ‘cancel’, ‘end’, ‘quit’, ‘unsubscribe’, ‘stop’, or ‘stop all’ and you will no longer receive messages.

If you wish to re-subscribe, reply with words such as ‘start’, ‘yes’, or ‘unstop’.

You may also contact us to request access, modification, or deletion of your personal data, subject to legal requirements.

Where Your Data Is Sent

Your data is processed within our secured infrastructure and may be checked through an automated spam detection service to prevent misuse.

Security Measures

STAT recognizes the importance of maintaining the security of the information it collects and maintains, and we endeavor to protect information from unauthorized access and damage. STAT strives to ensure reasonable security measures are in place, including physical, administrative, and technical safeguards to protect your personal information.

Updates to This Privacy Notice

This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice.

Who to Contact with Questions or Concerns

If you have any concerns or questions about how your personal data is used, please contact our office at 313-777-STAT.